Frequently Asked Questions
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Returns and Cancellations
You are eligible for a return on any items you ordered with us. If the product is in its original condition we will process your refund which can take between 10-14 days for your bank to process.
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Email us at: info@pocketframe.com for any enquires.
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How does it work?
1.) Pick the case model for your phone and place an order with us.
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2.) Receive and unbox, install Application to support the app from the user guide.
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3.) Choose your favorite picture and upload to the case.
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4.) Repeat step 3 as many times as you like
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Does it support Camera Control on iPhone 16 models?
Yes, we have cases that support the Camera Control button on the new iPhone 16/ 16 Pro/ 16 Pro Max.
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For more information on what this looks like send us an email.
More FAQs
Does it require charging?
No, it does not require charging.
Does it require external battery?
No, it does not require any power sources to operate the phone case.
How long does the battery lasts?
This product does not use a battery, therefore it can be used as much as you would like and the display will not turn off.